Job Description

1. Responsible for the day-to-day customer service role.
2. Preparation of shipping documents.
3. Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.
4. Maintain positive relationships with key operations vendors.
5. Serve as primary point of contact when there are customer-related operational matters and resolve them in a timely and professional manner.
6. Coordinate, monitor and update in a timely manner on import and export shipments.
7. Inform of any additional cost incurred and assist with the recovery of these cost.